At Realogistix, we strive to provide the highest quality data analytics services to our clients. We understand that sometimes things don’t go as planned, and we want to ensure that our clients are satisfied with their experience. This Refund Policy outlines the terms and conditions under which refunds may be granted.
Eligibility for Refunds
Refunds may be considered under the following circumstances:
Service Not Delivered
If the services you have paid for are not delivered within the agreed timeframe without prior notification or explanation from our team.
Service Deficiency
If the delivered services do not meet the agreed specifications or standards as outlined in the service agreement.
Technical Issues
If technical issues on our end prevent the completion of the service and cannot be resolved within a reasonable period.
Non-Refundable Circumstances
Refunds will not be provided under the following conditions:
Change of Mind
If you decide to cancel the service after it has been delivered as per the agreed specifications.
Third-Party Issues
Any issues arising from third-party integrations, platforms, or services not directly managed by Realogistix.
Client Delays
Delays or non-performance caused by the client, such as failure to provide necessary information or approvals.
Refund Process
Submit a Request
To request a refund, contact our customer support team at contact@realogistix.com within 14 days of the delivery date. Please provide your order details and a clear explanation of the issue.
Evaluation
Our team will review your request and may ask for additional information to understand the issue better. This evaluation process may take up to 7 business days.
Decision
Once the evaluation is complete, we will inform you of our decision. If approved, refunds will be processed within 14 business days. Refunds will be issued to the original payment method.
Contact Us
If you have any questions about our Refund Policy or need assistance with a refund request, please contact our customer support team:
Email: contact@realogistix.com
Phone: (307) 249-4747
We value your business and are committed to ensuring your satisfaction with our services.